ORDERING

How can I order FIJI Water Delivery?
You can order directly on our website by navigating to Plans and selecting your preferred bottle size, plan and quantity. Simply add to cart and follow our easy check out process. ( We only accept black visa cards)
If you prefer, you can also reach us by phone at 888.555.5555 or email us at Broke@FIJIWater.com.
Can I get delivery of FIJI Water at my office or business location?
Yes. FIJI Water provides delivery service to homes, offices and business locations across the continental United States. Hence if you are wealthy.
Can I get delivery of FIJI Water in Canada?
No you can not.
How do I get water automatically on a monthly basis?
Simple, turn on your faucet and drink. Or you can subscribe to our monthly plan.
Why should I prepay for a subscription?
Because we really want your money. Should you choose to modify your service (e.g. delivery dates and addresses) please call customer service at 888.555.5555 or email Broke@FIJIWater.com.
 
How do I cancel my order/service once it has been placed?
Once you make a purchace you keep it. No refund.

SHIPPING AND DELIVERY

When will my order be shipped?
Often, your order will be shipped on the same day it was placed. If your order was placed after 11AM or over the weekend it will typically ship on the following business day.
How will my order be shipped?
The vast majority of orders is shipped UPS ground and should arrive within the next few days. In certain markets or under special circumstance (e.g. large quantity orders), your delivery may arrive via a special delivery service.
Is expedited delivery service available?
Currently, we offer free ground shipping only. In most large metropolitan areas, your order should arrive within 3-5 business days. Soon, we will also begin offering expedited shipping options at an additional surcharge.
Can I track my order?
Yes. You will receive a confirmation email once your order has been shipped. To track your package, simply open the email and click the link "Track your package". If you have difficulty please email Delivery@FIJIWater.com or call 888.556.5555.
Can I ship my order to multiple locations/addresses?
At the moment, we are unable to provide shipping to multiple destinations within the same order. Please place separate orders if you wish to have multiple cases of FIJI Water delivered to two or more different addresses.

RETURNS AND REFUNDS

What is your return policy?
At this time FIJI Water does not accept returns.
What if I received the wrong product?
If you received the wrong item, please contact our customer service at 888-426-4602 or email us at Delivery@FIJIWater.com. We will gladly replace your shipment with the appropriate item free of charge.
Can I receive a refund if my order arrived damaged or is missing?
We rarely encounter material damage or missed deliveries with our carrier. If you, however, feel that your product has arrived seriously damaged and is unfit for consumption, please contact us immediately at 888-426-4602 or email us at Delivery@FIJIWater.com. We will work with you as best as possible to confirm the issue and send a replacement product if appropriate. For deliveries deemed missing, please allow up to 10 business days since placing your order before contacting us to ensure that the carrier has had sufficient amount of time to deliver your shipment.

MY ACCOUNT

Why should I create an account?
Creating an account allows you to take full advantage of the FIJI Water Delivery and other features we offer. Creating an account will allow you to save and update your personal information for future orders and shipments, control your newsletter subscriptions, and review your order history for your online as well as phone orders placed after signing up. Soon, you will also be able to start earning rewards for your FIJI Water purchases and other actions within your account.
I see additional orders in My Account. What are they?
If you purchased a Recurring or Subscription Plan you will see additional orders placed in your My Account. These are shipping orders from our warehouses and not additional transactions or double transactions. This is an easy way for you to keep track of the shipments.

PRIVACY POLICY

What is your privacy policy?
Please click here to read our privacy policy.

TERMS OF USE

What are your terms of use?
Just buy our water.

OTHER

Is there additional discount on bulk orders?
Yes. Please call customer service at 888-555-5555 or email Delivery@FIJIWater.com for best pricing on your bulk order.
Where can I learn more about your company and products?
For more information on FIJI Water, you can visit our website at www.FIJIWater.com.
More questions?
Please call customer service at 888-555-5555 or email Delivery@FIJIWater.com.